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Free aged care navigation service for older Filipinos in Brisbane

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By Danne Bathan

Do you need help at home?

Do you have questions about aged care services you can receive?

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Do you need access to the legal and financial information that may affect your aged care needs?

Brisbane-based multicultural health clinic World Wellness Group (WWG) is offering a free multicultural aged care navigation service for senior Filipinos in Brisbane. WWG also offers GP services, mental health programs, refugee and asylum seeker support services, health promotion and advocacy, and legal support to clients from multicultural backgrounds.

Older Filipinos attended an information session
Older Filipinos attended an information session about aged care services and legal & financial protection services.

The service, called Encompass, is open to Filipinos and people from multicultural backgrounds aged 65 years old and above, including their carers and family members, living in the Greater Brisbane region, excluding Ipswich.


You will be supported by a Filipino Aged Care Navigator (Navigator) who can provide the following:

  • Information and advocacy to other services for you and your carer/family member; 
  • Assist you in contacting My Aged Care and aged care service providers; 
  • Help you change the aged care services you are currently receiving if they are not meeting your needs; 
  • Help you communicate and re-prioritise your needs, including your aged care needs; 
  • Make a referral for an assessment to receive the Commonwealth Home Support Programme (CHSP) or a Home Care Package (HCP); 
  • Advocate for you to receive additional aged care services; and 
  • Deliver education sessions about aged care, health services, mental health and wellbeing, and legal and financial protection services. 

The Navigator will engage with other organisations and hold community education sessions to improve the Filipino people’s access to various services in Australia, including aged care, health, and mental health.

Eligibility criteria

The eligibility criteria for this service are as follows:

  • Filipino or from a multicultural background;
  • Aged 65 years and above;
  • Living in the Greater Brisbane area (including Moreton Bay and the Gold Coast); and
  • Has aged care needs (including home and garden maintenance, home modifications, personal care, domestic assistance, transport, etc.).

You do not have to be an Australian citizen or permanent resident to access CHSP services.

The Navigator has the capacity to do home visits and will work with the older person for as long as they need. 


For more information or to refer someone, please email agedcarenavigation@worldwellnessgroup.org.au or contact Danne 0490 814 480. You can also visit https://worldwellnessgroup.org.au/encompass/

This service is delivered in partnership with the Federation of Ethnic Communities’ Councils of Australia (FECCA), and the Encompass: Multicultural Aged Care Navigation Program is funded by the Commonwealth Department of Health.


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