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Saturday, June 7, 2025
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Tag: call centre

Revolutionizing Customer Support: The Impact of Advanced Technology on Call Center Outsourcing to the Philippines 

Business Philtimes -
In the rapidly evolving digital landscape, maintaining high-quality customer service is both a challenge and a necessity for businesses,...

Measuring Key Performance Indicators (KPIs) in Philippine Contact Centres

Business Philtimes -
Key Performance Indicators (KPIs) are essential tools for managing and improving performance in any business setting. In contact centres,...

Philippine-based call centre raided over alleged superannuation scams that targeted Australians

News Philtimes -
Australians allegedly have been targeted by sophisticated multi-million dollar scams involving a Metro Manila call center. On ABC's 7.30 program,...

How contact centre and business process outsourcing to the Philippines can help companies better deal with economically challenging times 

Business Contributing Writer -
With the rise of the COVID-19 pandemic and the war between Ukraine and Russia, inflation is a hot topic...

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Philippines-Australia Friendship Festival to Celebrate Culture and Community at Glorietta

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The Philippines-Australia Friendship Festival is set to take place...

Staying close to home: celebrating Filipinos in Australia 

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Did you know over 320,000 Filipinos now call Australia...

Freedom Takes Flight as PAL Launches Independence Day Seat Sale

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Philippine Airlines (PAL) is launching one of the biggest...

Filipino-Australians gather in Melbourne for a day of praise and worship

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Worshippers from across Melbourne’s multicultural and interdenominational churches gathered...

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