In the rapidly evolving digital landscape, maintaining high-quality customer service is both a challenge and a necessity for businesses, particularly for Australian companies that...
Key Performance Indicators (KPIs) are essential tools for managing and improving performance in any business setting. In contact centres, they provide insights into various...
Australians allegedly have been targeted by sophisticated multi-million dollar scams involving a Metro Manila call center.
On ABC's 7.30 program, details were revealed about a...
