call centre

Business

Revolutionizing Customer Support: The Impact of Advanced Technology on Call Center Outsourcing to the Philippines

Philtimes - 12 July 2023

In the rapidly evolving digital landscape, maintaining high-quality customer service is both a challenge and a necessity for businesses, particularly for Australian companies that...

Business

Measuring Key Performance Indicators (KPIs) in Philippine Contact Centres

Philtimes - 13 June 2023

Key Performance Indicators (KPIs) are essential tools for managing and improving performance in any business setting. In contact centres, they provide insights into various...

News

Philippine-based call centre raided over alleged superannuation scams that targeted Australians

Philtimes - 4 October 2022

Australians allegedly have been targeted by sophisticated multi-million dollar scams involving a Metro Manila call center. On ABC's 7.30 program, details were revealed about a...

Business

How contact centre and business process outsourcing to the Philippines can help companies better deal with economically challenging times

Contributing Writer - 29 July 2022

With the rise of the COVID-19 pandemic and the war between Ukraine and Russia, inflation is a hot topic on many people's minds -...

call centre

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